General

This is a legally binding contract between the property owner, Dawley Estates Limited and the holidaymaker. The property owner is also referred to as "we" and "us".

 

The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as "you".

 

The property referred to being Lavender Cottage, Foy, Ross-on-Wye, Herefordshire, HR9 6RA, United Kingdom.

 

Fishing and River Conditions

This contract is for the letting of holiday accommodation only. Fishing rights on the River Wye do not form part of any booking and are the subject of separate arrangements. Fishing and access to the river and its facilities is currently exclusive to members of our private syndicates.

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The property owner gives no warranty as to weather, river levels, water conditions, or the availability, quality or safety of fishing during the holiday. No refund, credit or transfer of dates shall be due where fishing is not possible, is restricted, or is suspended, whether by reason of drought, flood, water temperature, pollution incident, the act of any regulatory body, or a voluntary pause for the welfare of the river, provided the property itself remains available for occupation. Any change of dates offered by the property owner in such circumstances is a discretionary goodwill gesture and not an entitlement. Current river level information is published on our website.

 

Events Outside Our Control

The property owner shall not be liable, and no refund or compensation shall be payable, where the holiday or the holidaymaker’s enjoyment of it is affected by events outside the property owner’s reasonable control, including extreme weather, drought, flood, pollution incidents, disease outbreaks, utility or service failures, or the acts of any regulatory body, provided the property remains available for occupation. Where such an event renders the property itself unavailable for occupation, the section "Cancellation by the Property Owner" shall apply.

 

Bookings

A booking deposit is payable within 1 day of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice.

 

The balance of the rental charge, along with any breakage deposit (if one has been taken), is payable not less than 6 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued.

 

Bookings made less than 6 weeks prior to the arrival date must be paid in full at the time of booking.

 

Cancellation by the Holidaymaker

Cancellation of the booking by the holidaymaker should be made by email to: office@dawleyestates.com

In the event of a cancellation, we will attempt to re-let the property and if successful, a discretionary payment may be made. However, we strongly recommend you take out holiday cancellation insurance.

 

Cancellation by the Property Owner

The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.

 

Miscellaneous

Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.

 

• The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.

• All properties are strictly NO SMOKING and NO VAPING properties.

• All properties are located in a designated Area of Outstanding Natural Beauty; they are tranquil, peaceful locations. We have a duty of care to our neighbours and our quiet, rural environment. We operate a zero-tolerance policy for loud noise or anti-social behaviour.

• The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner’s opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.

• The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.

• The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.

• There is Netflix and Prime Video, as well as other Smart TV subscription services available. Please remember to sign out prior to leaving. This is a personal responsibility.

 

Number of Guests

The maximum number of people entitled to stay at this property is 4 and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Subletting or assignment of the let is prohibited.

 

Pets

As a general rule no pets are allowed - a single dog would only be allowed in the property subject to the property owner's specific prior agreement along with a surcharge. The dog must be house trained and the breed of dog must be disclosed and agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place.

 

The dog must not be left unaccompanied in the property at any time and must not be allowed on the beds or furniture. The holidaymaker shall be liable for all damage caused by his/her dog or any dog belonging to the holidaymaker's party.  Owners must be responsible and clear up any fouling at the property interior or exterior. 

 

Dog owners are responsible for removing as much pet hair as possible from the property before departure. If this is not adhered to and additional cleaning is required, the owner reserves the right to demand extra cleaning charges from the person who made the booking. The property owner cannot be held responsible for any accident or injury to a pet during their stay.

 

Arrival and Departure Time

Every effort will be made to have the property available from 15:30 - 18:30 on the day of arrival. The property must be vacated by 10:30 on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.

 

Liability

The property owner takes no responsibility for the personal possessions of the holiday maker or the holidaymaker's party. Vehicles and possessions are left entirely at the risk of the holidaymaker. Children are not currently accepted at our properties. If this changes, any children staying must be supervised at all times.

 

Cleaning

We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition.

However it is still necessary for us to inspect, clean and refresh the cottage after each visit, and as such the property owner retains the right to make the additional charge for these services.

 

Breakages & Damage

The holiday maker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for. Please note, if any breakages and damage mean that the next arriving guest's stay has to be cancelled for the issues to be corrected, then the total costs of repair/replacement/lost income will be borne by the departed guest.

 

Complaints

Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from time to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.

 

The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.

 

Return of Breakage Deposit

Your breakage deposit (if one has been taken), minus any deductions, will be returned to you within 2 weeks of the departure.